Ask An Expert: Crisis Q & A
The steps taken by companies during the early moments of a crisis can make or break their brand. Fast, smart and heartfelt communications are critical to mitigating a crisis and getting business back to usual. Yet many companies make misstep after misstep during this crucial period, saying too little or nothing at all, or saying exactly the wrong thing. Here are some basic – but important – questions PR pros and their clients often ask at the onset of a crisis.…